Our customer service team can be contacted from 9am – 5pm, Monday to Friday. A 24 hour answer machine is also provided should you wish to contact us outside office hours.
Which company will be handling the delivery?
We use Royal Mail and UPS delivery services. The courier used to deliver your order will be dependent on the weight of the package, please find the relevant details below.
How much does delivery cost?
Our current delivery prices can be found below and are subject to change:
- From 250g-750g £3.50 by Royal Mail 1st Class
- From 751g-1750g £6.00 by Royal Mail 1st Class
- From 2000g upwards £10.00 by UPS Guaranteed Next Day (Signature is required)
Where will you deliver to?
Our standard delivery service applies to Mainland UK only. Other destinations may be possible but require a delivery quotation. Please send an email with your product requirements and postal address to firstname.lastname@example.org for a delivery quote.
How long until I receive my order?
For coffee orders, we roast our web orders on Tuesday & Wednesday and aim to dispatch your coffee within 24-48 hours (not accounting for weekends and Bank Holidays) however our coffees are roasted fresh to order so there may be a slight delay for some speciality coffees. Orders will need to be placed before Midnight on Monday to ensure it can be roasted that week. We will do our utmost to ensure that you receive your coffee within 7 working days of order placement and endeavour to contact you if the wait is expected to be longer than 10 days.
For Brewing accessories and equipment we aim to have these goods with you within 7 working days of order placement.
Do I need to be in to receive delivery?
For orders shipped via Royal Mail, a missed delivery may result in your package being taken to your nearest Royal Mail Collection Office. Please find more information on Royal Mail missed delivery here. http://www.royalmail.com/personal/help-and-support/what-happens-if-you-cant-deliver-something
UPS will need a signature in order to deliver. If delivery is missed you may be offered a free redelivery. Please find more information on UPS missed deliveries here. http://www.ups.com/content/gb/en/resources/service/infonotice.html.